My father's law firm has a Dropbox account. He passed away at the end of 2021 and we have finished closing down his business and am at the point where I need to close down the Dropbox account. While I thought I had changed the account data to my own contact information it appears that Dropbox is currently is still using the old contact information. As a result I am unable to get the TFA code to enable me to login. The support information for not being able to log in does not appear to have a phone number that I can use to work through this issue.
I have submitted a request for assistance that included the business email address as well as my email address but have heard nothing back.
There is no phone number that I can find on the Dropbox website that will actually put me in touch with a person to help me.
How the heck do I get someone to help?
As an ironic aside, when logging into the community site there was a graphic and link soliciting ideas to encourage older people to use Dropbox. Top of the list is to have obvious procedures people can use to get help when these older people pass away.