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How do i find out who are the licensed users on my company's account?

How do i find out who are the licensed users on my company's account?

Jon216
Explorer | Level 3

How do i find out who are the licensed users on my company's account?

3 Replies 3

Jay
Dropbox Staff

Hi @Jon216, thanks for messaging the Community!

 

Are you the team admin on a Dropbox Business team? 

 

You can view all users on the admin console on this page, and it'll show which users are active, suspended or removed from the team. 

 

Note that active and suspended users take up a license on the team.

 

If you have any further queries, feel free to message back.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Jon216
Explorer | Level 3

Hi Jay,

Thanks for your response.  Here is the situation.  A former employee set up our account sometime in the last few years.  We saw the $1080 renewal just hit his old CC a few weeks ago.  We would like to access the account and see who if anybody are our licensed users.  Would you be able to assist me?

 

Jay
Dropbox Staff

The team admin would be able to view the admin console and the licenses. Do you have access to the admin's email address? 

 

Is it part of a business domain (which your IT team could try to reactivate), or a private email provider?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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What do Dropbox user levels mean?