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Re: How to access my work account without access to email?

How to access my work account without access to email?

Hannelorium
Explorer | Level 4

We've changed emails at work back in May and I no longer have access to my old email address, only the new one. I've just received a bill from dropbox for a plus subscription - I want to access my dropbox plus account to get the receipt but when I try, the login page sends a code to my old work email. 

 

Can you help? Thanks! 

1 Accepted Solution

Accepted Solutions

Nancy
Dropbox Staff

Thanks for that, @Hannelorium! I’ve located your ticket in the system, and I’ve left an internal note for our support team to see. They’ll further help.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

6 Replies 6

Nancy
Dropbox Staff

Welcome aboard the Community, @Hannelorium!

 

Do you happen to have any devices that are still linked to that Dropbox account? If you do, please check their Notifications section; the one-time code should be there, and you can use it to log in to your account again, and update your email address.

 

If that’s not possible, and you can’t temporarily reactivate your old email address either, I’d suggest following these steps to log a ticket with our support team instead; they’ll further help.

 

Don’t forget to send me your ticket number here after that. 

 

Keep me in the loop.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Hannelorium
Explorer | Level 4

Thank you so much, Nancy! That's wonderful 🙂 Here's the ticket number:

Ticket #22966516: DB: No access to account email

Nancy
Dropbox Staff

Thanks for that, @Hannelorium! I’ve located your ticket in the system, and I’ve left an internal note for our support team to see. They’ll further help.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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Hannelorium
Explorer | Level 4

Hey Nancy, that's super helpful. I'm just checking that all is still okay - I checked the 'solved' box below our conversation here in the Community because you helped with a way forward, and the issue changed hands, so to speak. But shortly after I got an email from support saying that the problem is solved - which it isn't, of course 🙂 Can you see if it's still in the system? Thank you!

Megan
Dropbox Staff

Hey @Hannelorium, I hope you're doing well!
 

I was able to locate your ticket number, and it seems the agent has responded back to you. Are you able to locate his email, and write back with all the necessary information? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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Hannelorium
Explorer | Level 4

Yes, Megan, I found it the email from Larry, support agent. Thank you for responding!

Need more support?