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I can't access my Dropbox account

I can't access my Dropbox account

JessicaAnn
Explorer | Level 3

My phone & my everything had been hacked.
I have 2 dropbox accounts that I cannot access. The email I used no longer exists, idk why.
It's saddening. All of the pics & videos I saved, in what I thought was a safe place, are of my only granddaughter! She's now 2yrs old. Not only that. All of my FB pictures. All of my emails I've changed frequently, has all disappeared. Can someone please help? There's got to be a way! I can't even get back into FB! It's locked time n time again.

5 Replies 5

Jay
Dropbox Staff

Hi @JessicaAnn, thanks for bringing this to our attention.

 

I'm sorry to hear about the situation regarding your email.  

 

Is it not possible to contact the email provider to recreate it, in order to regain access to your Dropbox account?

 

This will help me to assist further.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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JessicaAnn
Explorer | Level 3
What info do you need from me?

Mark
Super User II

@JessicaAnn 

Dropbox cannot do anything without you having access to the email account. 

 

As Jay said - have you asked them to recreate it?


 


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JessicaAnn
Explorer | Level 3
I know the email address to my Dropbox account & the security code.
The email address password has been changed w/o my permission!
How do I get through it?

Walter
Dropbox Staff

Hi there @JessicaAnn, thanks for the additional information.

 

In this case, I'd recommend getting in touch with our support team for further assistance as they'd be better equipped to handle such a delicate issue

 

To do so, make sure to use an incognito window without logging into any Dropbox account and fill in this form with all the relevant information and an email address we can reach you at.

 

Once you get a ticket ID from our system, you can share it with us here so that we can look it up in our system as well. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Top contributors to this post

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    Walter Dropbox Staff
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    JessicaAnn Explorer | Level 3
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    Mark Super User II
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    Jay Dropbox Staff
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