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Re: I can't log in after hard disk substitution

I can't log in after hard disk substitution

gildoDB
New member | Level 2
Go to solution

Hi everybody,

I had to substitute my HD, as it was to old. It was the computer I had share the data to my DB account.

Now, my account seems no longer to exist. If I try, I get the anouncement, that my email address is not valid.

I have a DB payed abonement. How can it be possible, that my account disappeared. Is there a possibility to get my data back.

Thank you so much for your help!

Gildo

1 Accepted Solution

Accepted Solutions

gildoDB
New member | Level 2
Go to solution

I solved the problem. Sorry for the trouble.

Gildo

View solution in original post

4 Replies 4

Walter
Dropbox Staff
Go to solution

Hi there @gildoDB, sorry to hear you're having issues with this.

 

Have you made sure that you're using the correct email address and password to login?

 

If you had upgraded via the website, you could try using our self served look up tool to verify this. 

 

Let us know of any updates! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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gildoDB
New member | Level 2
Go to solution

I solved the problem. Sorry for the trouble.

Gildo

Walter
Dropbox Staff
Go to solution

No worries @gildoDB - I'm glad to hear it's sorted now.

 

See you around the Community and have a lovely weekend! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

gildoDB
New member | Level 2
Go to solution

Thank you! :yellow_heart: I'll do it.

GildoDB

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