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Re: I can't reset my password

I can't reset my password

HugoL
New member | Level 2
Go to solution

Hello,

when i try to reset my password by indicating the email address of my account, i got this message : Too many attempts. Please try again in a few minutes.

And when i try to reset my password with the security settings of my account, i put my old one and a new one, but nothing happens when i click on modify.

 

Can someone help me. Thanks.

1 Accepted Solution

Accepted Solutions

Walter
Dropbox Staff
Go to solution

Hey @HugoL, sorry to hear you're having issues with this.

 

Could you please try clearing your browser's cache or another browser and let us know if you still get the same error?

 

Thanks so much!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

8 Replies 8

Walter
Dropbox Staff
Go to solution

Hey @HugoL, sorry to hear you're having issues with this.

 

Could you please try clearing your browser's cache or another browser and let us know if you still get the same error?

 

Thanks so much!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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HugoL
New member | Level 2
Go to solution

Hello,

 

indeed it worked.

 

Thanks you.

arrileth
New member | Level 2
Go to solution

I have an account for a company e-mail. It was only used for a short while. I know it exists, because whenever I try to sign up for an account using the e-mail, I get a message saying "welcome back". But when I try to log in with a password or try to have my password reset, it won't send anything to the e-mail in question [email removed as per Community Guidelines]

Megan
Dropbox Staff
Go to solution

Hey @arrileth, sorry to hear you're having issues with this.

 

Could you please try clearing your browser's cache or another browser and let us know if you still get the same error?

 

Also, feel free to try adding "no-reply@dropbox.com" to your email's contacts or address book and repeat these steps to reset your password.

 

Thanks so much!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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arrileth
New member | Level 2
Go to solution

No change unfortunately. No e-mail or anything. I still get sent to the "welcome back" page for logging in. Been checking my email. Tried sending password reset a couple of times, but didn't get any. I added the noreply dropbox email to my contacts too.

Jay
Dropbox Staff
Go to solution

Hi @arrileth, is it possible that the company domain is blocking the email address from sending this message to your inbox entirely? Have you tried contacting your IT admin for help?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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louhrw
Explorer | Level 3
Reset password

Hannah
Dropbox Staff

Hey @louhrw, have you tried resetting your password through this page?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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