I changed my email and can't login to my account now

[rodienpaca]

Dear Dropbox Support Team,

I am currently unable to access my Dropbox account because I have forgotten my password and the verification email is being sent to my old email address [Removed as per Community Guidelines], which I no longer have access to due to server issues.

My new email address is [Removed as per Community Guidelines]. Could you please assist me in updating.

I am paying monthly and I cannot see my files.

Nobody also helped me in email.

Best regards,

Dr Rodien Paca

[Jay]

Hi @rodienpaca, thanks for letting us know what you're experiencing.

I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. 

From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

Keep me posted!