I deleted my Dropbox account and all my Paper documents are still accessible

[ejeker1]

Hi,

I recently deleted my Dropbox account (today) but I can still access all my Paper Documents.

When are they going to be definitely deleted?

Thanks,

[Rich]

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@ejeker1 wrote:

I recently deleted my Dropbox account (today) but I can still access all my Paper Documents.

When are they going to be definitely deleted?

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It takes about 30 days.

• https://help.dropbox.com/accounts-billing/create-delete/delete-account

[Megan]

Hey @ejeker1, how are you today? 

How exactly are you accessing the Paper files? Can you walk me through your process? 

Keep me posted, and we'll take it from there.

[ejeker11]

Because on Paper security is basically non-existent. None of what is written in Paper is hidden. As soon as someone knows the URL of a document they can access it, by default. The only way to secure a document is to delete it or delete the link to it, manually.

So the way I access my "deleted" files is simply by searching my history and clicking on their links.

[Walter]

Hey @ejeker1, thanks for the additional information.

Would it be OK if we reach out via email to have a further look into this matter?

[ejeker2]

More than a month later my data are still available publicly online.

Please reach out to me to solve this problem.

[Megan]

Hi @ejeker2, I just sent you an email, in order for us to look into this. Reply back to me, and we'll take it from there.

Thanks a bunch! 

[ejeker2]

I haven't received anything except the notifications from this thread.

[Megan]

I just sent you an email anew, can you check again @ejeker2?

[ejeker2]

Now 3 months later and my files are still not deleted. It just looks like Dropbox don't delete our files even after we delete our account. And all the files are still publicly available.

I really hope every business and private user out there read that and how critical to security this is.