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I got a email mentioning my account was closed, created a new account using the same email.

I got a email mentioning my account was closed, created a new account using the same email.

rd-12345
Explorer | Level 3
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years ago I got a email mentioning that the account I have to this email was closed, today I tried to login but it sent me into a screen to create a account, I "created" the account using this same email, does the files of the "previous" account are totally deleted?

 

that closure email I got it at 2018, I tried to login today to see if the account was still avaible but since it led me to the account creation screen, them it means that previous account was totally deleted and all the files it had are deleted too?

 

sorry if my post is hard to understand, english is not my first language

 

EDIT: I am living in spain so that closure email was in spanish, does that affect my account or the country doesnt matter? is the same account data?

 

1 Accepted Solution

Accepted Solutions

Rich
Super User II
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@rd-12345 wrote:

and thats why it led me to create the account again?


If you enter an email address on the Log In form and there's no account with that email, you're taken to the Sign Up form instead.

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3 Replies 3

Rich
Super User II
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@rd-12345 wrote:

... since it led me to the account creation screen, them it means that previous account was totally deleted and all the files it had are deleted too?


Yes. Once an account has been deleted, all files within it are also deleted.

 


I am living in spain so that closure email was in spanish, does that affect my account or the country doesnt matter? is the same account data?


Location doesn't matter. Once an account has been deleted there's no way to recover it or the files it once contained.

rd-12345
Explorer | Level 3
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I see

 

and thats why it led me to create the account again? cuz I didnt see any "welcome back" on the email or something like that

Rich
Super User II
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@rd-12345 wrote:

and thats why it led me to create the account again?


If you enter an email address on the Log In form and there's no account with that email, you're taken to the Sign Up form instead.

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