I got hacked - what can I do?

[Mcbee]

My account 2 factor phone number is not mine. 
My active computer is not mine.

I rec’d an email from “no-reply” at Dropbox. 
it got a hold of all my old contacts and started sending the same type of no reply email to them. It is not sending  to my currently used contacts. 

My account was free and had not been used in over 2 years. 
I want 

to delete the account and make this stop. 
help please 

[Mcbee]

Thank you Megan - great moderating.

I did not see anything anywhere from Shelodon.

How do I start a new ticket?

Can you please do?

[Nancy]

Hey @Mcbee, hope it’s OK to jump in. 

Did you check your email address’s inbox, along with your spam folder, and you can’t see Colby's/Sheldon’s email? 

If you can locate it now, please try to reply back in the same email thread, and a new ticket should be automatically opened.

[Mcbee]

Yes, I checked all possible locations.

I thought this was my reply.

I do not see any emails from Sheldon.

As you can imagine, I am quite frustrated.

How can I move forward?

[Nancy]

Alright, what we can do then, is log a new ticket for you and send it over to this email address, so that the case can be forwarded again to our specialized team. 

Let me know if that’s OK, and we'll get things started.

[Mcbee]

Yes, please and thank you.

[Hannah]

Hey @Mcbee, I just sent you an email, so we'll continue working on this there.

[Mcbee]

Please start a new ticket 

[Mcbee]

Thaks Hannah - I have not seen anything yet. 

[trinebracht]

My other dropbox account has been hacked. I can't log in as I can't get into that email account to see the security code either.
Can you help me?

[Rich]

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@trinebracht wrote:

My other dropbox account has been hacked. I can't log in as I can't get into that email account to see the security code either.

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You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/sign-in-issues