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I lost my Dropbox account

I lost my Dropbox account

1682369
Explorer | Level 3
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I lost my Dropbox account plz recover

1 Accepted Solution

Accepted Solutions

Rich
Super User II
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@1682369 wrote:
I lost my Dropbox account plz recover

How did you lose it? Was the account deleted? Have you not signed in to it for a while? If the account was idle for more than a year it would have been deleted due to inactivity.

 

Give us some more details and we'll be able to assist you better.

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8 Replies 8

Rich
Super User II
Go to solution

@1682369 wrote:
I lost my Dropbox account plz recover

How did you lose it? Was the account deleted? Have you not signed in to it for a while? If the account was idle for more than a year it would have been deleted due to inactivity.

 

Give us some more details and we'll be able to assist you better.

1682369
Explorer | Level 3
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I recovere my Dropbox account plz

Hannah
Dropbox Staff
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Hi @Gulsher tyagi , would you mind giving us some more info on the issue?

 

If you could reply to Rich's questions or give us some additional details, we'll be able to assist you further.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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TripletMum4
Explorer | Level 3
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NOT DELETED 

I USE EVERY DAY

I do not sign in as dropbox normally opens on computer login but APP disappeared from this computer 

Tried logging in on 4 other computers but only access the old dropbox account and NOT the subscription one

 

TripletMum4
Explorer | Level 3
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Can I transfer my recently paid money to a new dropbox account as I cannot access the email address

Megan
Dropbox Staff
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Hi @TripletMum4, let's jump right into this! 

 

If I understand your situation correctly, it seems you're trying to log into your paid account, but you're having some issues with that.

 

Do you see any errors when trying to sign into the account? You mentioned that you don't have access to your email address. Is it possible that you then can't access the security code for the account? 

 

Kindly note that you cannot transfer a subscription to a different account. If you don't have access to either the password or the email address of your paid account, I could help you cancel that subscription, so that you can then upgrade your personal account.

 

I hope this clarifies! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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eferrer
New member | Level 2

Hi, I have not been active on this for a few months.  When I sign in, it shows me my account but with no files - everything is gone.  

Rich
Super User II

@eferrer wrote:

Hi, I have not been active on this for a few months.  When I sign in, it shows me my account but with no files - everything is gone.  


If you haven't signed in to an account for more than a year, the account is deleted due to inactivity.

 

Are you sure you've signed in with the correct email address? If so, check your Events page. If it shows no activity, then either you've signed in to the wrong account, or you've signed-in to/created a new, empty account.

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Top contributors to this post

  • User avatar
    Rich Super User II
  • User avatar
    eferrer New member | Level 2
  • User avatar
    Megan Dropbox Staff
  • User avatar
    TripletMum4 Explorer | Level 3
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