I lost my phone, therefore I can't log into my old Dropbox account

[mosi3311]

hello i lost my phone so thats why i cant login my old account and i also trying to login after 2 or 3 years i have email paswrd but when i am logging in they said we sent a code on your email or linked device. but i didnt received any code on my email and i told you i lost my phone plzz help

[mosi3311]

and i also change the country

[xleong91]

anything else i can do to retrieve my account back?

[Hannah]

Hey @xleong91, sorry to see you're having trouble accessing your account.

Have you taken a look at the info here, to see if you find something helpful?

[xleong91]

Yes already checked through all the Q&A but nothing can help because i dont have my old recovery phone number and i dont remember recovery code

[Nancy]

Sorry to hear this, @xleong91. 

In the past, did you have the Dropbox desktop app installed on any of your computers perhaps? If yes, please check if the local Dropbox folder is still available there. You may be able to access your Dropbox files this way, and transfer them to another location on your device.

[xleong91]

Hi unfortunately i dont..

[Jay]

Hi @xleong91, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. 

From there you should be able to contact support. Make sure to enter an email address that you can access, followed by your details.

[Bayu26]

I can't log in to my account, I've lost my mobile number and I've changed phones, and I don't have a backup code number. How can I log back in when I'm being asked for two-factor verification. Please help me

[Rich]

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@Bayu26 wrote:
I can't log in to my account, I've lost my mobile number and I've changed phones, and I don't have a backup code number. How can I log back in when I'm being asked for two-factor verification. Please help me

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Unfortunately, if you no longer have access to your phone to receive the two-factor verification code and you no longer have your backup codes, it wouldn't be possible to sign in to the account unless you have another active device already signed in to receive the code.

• https://help.dropbox.com/account-access/issues-two-step-verification