Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
glad i am not the only one having issues
Has anyone's issue been fixed? Mine is still the same
Just noticed the lock icon disappeared, et voila, it works again!!
FYI - I sent in a support request midday and heard back from them around 5:30 EDT. Just seems to have gotten sorted (9:30 EDT). Hope this propagates quickly for everyone. Goodluck!
I think mine was just fixed... just started working, didn't do anything. The lock was just not there anymore. Hope this doesn't happen again, call clear...
My problem was fixed and the lock on my team folder is gone.
Thank you Dropbox
Getting the same problem here. All folders are locked in the team folder. Dropbox team, please fix! 😞
Hi everyone,
Thank you for alerting us on this problem - it really helped us to troubleshoot this issue.
There was indeed an issue with team folders, but it should be fixed now.
Could you try again and let me know on this thread if you're still experiencing issues?
Fixed now
Hi Laureline,
Sorry, but still experiencing issues on my desktop. See image which shows you all the sub directories within our team folder and a little black lock icon which is the locked icon.
Thanks,
Andy
@Peter: Good news!
@Andy - sorry for this, I'll let the engineering team know 🙂
The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.
Sound good? Let's get started.Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on Twitter or Facebook.
For more info on available support options, see this article.
If you found the answer to your question, please 'like' the post to say thanks to the user!