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I'm getting an Error 500 on my Paper doc. Why?

I'm getting an Error 500 on my Paper doc. Why?

MrsPibbX
Explorer | Level 3

Is there anyone still monitoring this discussion? if so I need help, tried different browser, private browsers, nothing is working and its only happening for 1 file.

 

Pls help!

15 Replies 15

MrsPibbX
Explorer | Level 3

Hi Jay,

 

Do you see the file in that folder? Yes - filename Character Outline
Could you attach a screenshot showing this? Attached

When was the exact last time that you were able to successfully access the file? Early March, maybe March 8th? It was when I created the folder that I  lost access. In early March, I created the folder and then went one by one, looking at and then adding each file to the folder (TSU). That was the last time I was able to open the file

Screenshot 2024-05-03 at 2.43.47 PM.png

.

Jay
Dropbox Staff

If you copy and paste the file to the root directory, does it open there?

 

Could you try renaming the file itself so that it doesn't have an emoji in it?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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MrsPibbX
Explorer | Level 3

I'm not seeing an option to rename the file, attaching the menu I'm seeing below.

Also forgive me, whats the root directory? I tried dragging it int my starred folder, I tried to drag it into the search bar, I also tried to search using the emoji in both Dropbox and Dropbox Paper. no luck :disappointed_face:

Screenshot 2024-05-07 at 2.13.52 PM.png

Screenshot 2024-05-07 at 2.13.09 PM.png

Screenshot 2024-05-07 at 2.09.01 PM.png

Jay
Dropbox Staff

If there isn't any history of the file on the events page, then it's possible that data within that doc is no longer available. 

 

Could you check the normal Dropbox page to see if the file is visible in the structure, and if you have more options to view or duplicate the file?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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MrsPibbX
Explorer | Level 3

:disappointed_face: So sad but looks like its gone forever. I tried to move it first to Starred folder and then Removed it from Starred (hoping it would appear in All Files or Deleted Files but no luck. Also no luck in the normal Dropbox Page.

 

If you have any other ideas let me know but thanks so much for your help :folded_hands:

Megan
Dropbox Staff

Hi @MrsPibbX, in one of your screenshots here, I can see a Paper Docs folder. 

 

I don't know if you've mentioned you checked this, but would you mind taking a closer look there, to see if you get any results? Is the file there, by any chance? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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