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I'm having trouble connecting my account to a team account

I'm having trouble connecting my account to a team account

Nina Ni
Explorer | Level 3

I cannot find the email address for Dropbox Customer Support. Does anybody know where to find it, or is it possible to hop on a chat with Customer Support? I'm trying to connect my account to Team Account (both for Dropbox and Paper) but it's not working.  

1 Accepted Solution

Accepted Solutions

Re: Contacting Support

Walter
Dropboxer

Hey @Nina Ni, sorry to jump in, but could you clarify if you've been added to the folders that you're not seeing from another member of the team or the team's admin perhaps?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

6 Replies 6

Re: Contacting Support

Hannah
Dropboxer
Hey @Nina Ni, thanks for joining our Community!

Your support options depend on your plan, but I will happily help you from here.

Would you mind clarifying what you're trying to do?

Are you trying to join someone else's Dropbox Business team?

Or are you trying to link your personal to your Business account?

Let me know!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: Contacting Support

Nina Ni
Explorer | Level 3

Hi Hannah, I'm trying to join my Team's account. I'm displayed as a member in the team, but have access to only few folders and files, instead of all folders and files. 

Re: Contacting Support

Jay
Dropboxer
Hi @Nina Ni, have you been added as a member to all the necessary shared folders and team folders by the team admin?

Have you check your shared folder tab to see if you can add any folders from there?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Contacting Support

Nina Ni
Explorer | Level 3

Hi, 

I checked shared folder tab and still, there's only a few folders instead of all of them. Other team members have access to the complete Team-related folders.

Re: Contacting Support

Walter
Dropboxer

Hey @Nina Ni, sorry to jump in, but could you clarify if you've been added to the folders that you're not seeing from another member of the team or the team's admin perhaps?


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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Re: Contacting Support

Nina Ni
Explorer | Level 3

Hi all, I've been added to all folders again, and now it seems to work. My assumption was that if I'm added to the team (or if I'm linked to the team's account), I would see all the folders that are team-related (as well as Dropbox Paper docs).

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Top contributors to this post

  • User avatar
    Nina Ni Explorer | Level 3
  • User avatar
    Walter Dropboxer
  • User avatar
    Jay Dropboxer
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