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I'm not receiving the security code

I'm not receiving the security code

ZeevT
New member | Level 2

Hi,

 

I have a new computer instead of the old one that was demaged.

I have 2 steps verification.

for some reason I don't get the SMSs with the security code.

so when I'm try to login I insert my password.

then I insert my phone but I don't get any massage.

so I select the option of "Didn’t receive a code?" but then it takes me back to the password window, so it's not helps me. 

Is there any way which I can login? maybe based on my mail someting else?

 

thanks

1 Reply 1

Hannah
Dropbox Staff

Hey @ZeevT, thanks for bringing this to our attention.

 

Can you please try this again, this time from a different browser, or private browsing window, to see if that helps?

 

If not, can we send you an email, so we can look further into this?

 

Keep me posted!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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