Issues verifying e-mail account

[Jay]

Hi @Vitorreb, would it be possible to contact you at your email associated with the forum to help further? Thanks!

[Vitorreb]

Hi Jay, yes it is possible, try to send me an e-mail to this account, thank you

[Jay]

Thanks for the reply, I've sent you an email, please could you reply to it as soon as you can!

[Sokath]

I'm trying to verify my account. I do get the message in my inbox. I click the link, it logs me out of my account and asks me to login. I do enter my user/password and do submit. It loads again the same page for login. It never validates my acc.

What should I do?

[Walter]

Hey @Sokath; welcome to our Community and happy Monday!

Could you please clear your browser's cache and let me know if you notice the same behavior?

In case you do, you may want to use another browser too.

Keep us posted anyhow!

[Sokath]

After attempting the clear cache procedure unfruitfully I solicited a new validation mail. This new link worked ok. It looks like the first one had some inconsistence. I would assume that something in the id (https://www.dropbox.com/l/**********) was failing to match to my account, but no message was being out regarding this fail.

Thanks for the effort 😃

TL;DR:
* Under config>general>email click send email (or equivalent);
* Use the new email to validate;

     

[Walter]

Glad to hear it's resolved now @Sokath.

See you around and take care!

[Jodi2]

Hi I did not receive any email from dropbox despite adding the contact "no-reply@dropbox.com".

I am using outlook online and I have sent multiple verification emails and nothing has come through.

I would appreciate some assistance with this!  

Thank you

[JHeston]

Hi I did not receive any email from dropbox despite adding the contact "no-reply@dropbox.com".

I am using outlook online and I have sent multiple verification emails and nothing has been received.  Please help!

Thank you

[Jay]

Hi @Jodi2, @JHeston, thanks for posting on the Community!

Would it be possible to contact you at your email to assist further on this matter?

Keep me posted!