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Not receiving verification email

Re: Issues verifying e-mail account

Jay
Dropboxer

Hi @Vitorreb, would it be possible to contact you at your email associated with the forum to help further? Thanks!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Issues verifying e-mail account

Vitorreb
New member | Level 2

Hi Jay, yes it is possible, try to send me an e-mail to this account, thank you

Re: Issues verifying e-mail account

Jay
Dropboxer

Thanks for the reply, I've sent you an email, please could you reply to it as soon as you can!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Email Verification - Do get the email, but can't login from its link

Sokath
Explorer | Level 4

I'm trying to verify my account. I do get the message in my inbox. I click the link, it logs me out of my account and asks me to login. I do enter my user/password and do submit. It loads again the same page for login. It never validates my acc.

What should I do?

Re: Email Verification - Do get the email, but can't login from its link

Walter
Dropboxer
Hey @Sokath; welcome to our Community and happy Monday!

Could you please clear your browser's cache and let me know if you notice the same behavior?

In case you do, you may want to use another browser too.

Keep us posted anyhow!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Email Verification - Do get the email, but can't login from its link

Sokath
Explorer | Level 4

After attempting the clear cache procedure unfruitfully I solicited a new validation mail. This new link worked ok. It looks like the first one had some inconsistence. I would assume that something in the id (https://www.dropbox.com/l/**********) was failing to match to my account, but no message was being out regarding this fail.

Thanks for the effort 😃

TL;DR:
* Under config>general>email click send email (or equivalent);
* Use the new email to validate;

     

Re: Email Verification - Do get the email, but can't login from its link

Walter
Dropboxer
Glad to hear it's resolved now @Sokath.

See you around and take care!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Not receiving verification email

Jodi2
Explorer | Level 3

Hi I did not receive any email from dropbox despite adding the contact "no-reply@dropbox.com".

 

I am using outlook online and I have sent multiple verification emails and nothing has come through.

 

I would appreciate some assistance with this!  

 

Thank you

Email Verification

JHeston
Explorer | Level 3

Hi I did not receive any email from dropbox despite adding the contact "no-reply@dropbox.com".

 

I am using outlook online and I have sent multiple verification emails and nothing has been received.  Please help!

 

Thank you

Re: Not receiving verification email

Jay
Dropboxer

Hi @Jodi2, @JHeston, thanks for posting on the Community!

Would it be possible to contact you at your email to assist further on this matter?

Keep me posted!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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