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I'm not receiving the verification email. What can I do?

Re: Not receiving verification email

Megan
Dropboxer

Awesome news, @ahw1!

 

If you need anything else, just give me a shout. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Verification email not received

Blue Sky1
New member | Level 2

Dropbox's verification email is not showing up - appreciate any help

Re: Verification email not received

Megan
Dropboxer

Hi @Blue Sky1, let's have a look into this! 

 

Can you please add no-reply@dropbox.com to your email contacts and re-send the verification email?

 

If you check your spam folder, do you see any emails from Dropbox?

 

Let me know more!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Just made DB account: verification email not coming through

Jared L
Explorer | Level 3

I've read the other threads on this issue. No clear answer. I'm a big fan of DB because we use it work. This customer support options are dense and cumbersome. Would love some help. 

Re: Just made DB account: verification email not coming through

Hannah
Dropboxer

Hey @Jared L, sorry to see you're having trouble receiving the verification email.

 

If you haven't already, can you check your spam/junk folder?

 

If it's not there, also add no-reply@dropbox.com to your email contacts and try again.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: Just made DB account: verification email not coming through

Jared L
Explorer | Level 3

There was no email in the spam folder but I followed your instructions and added the email addy to my contacts. I then resent the request and it came through right away. Thank you very much

Email verification

Jenni3
New member | Level 2

I cannot get my email verified because I'm not getting the verification email. I have tried sending it several times from different browsers. It's not a spam issue as the emails are not coming to the server. 

Re: Email verification

Megan
Dropboxer

Hi @Jenni3, welcome to our Community! 

 

Can I send you an email, in order for us to have a closer look into this?

 

Let me know!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Email verification

Jenni3
New member | Level 2

Yes sure! 🙂

Re: Email verification

Megan
Dropboxer

Hi @Jenni3, I just sent you an email, I'll see you there.

 

Thank you!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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