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I was invited to join a suppliers business account. When I did my files all moved into THEIR account

I was invited to join a suppliers business account. When I did my files all moved into THEIR account

KidBlanco
New member | Level 2
‎03-08-2023 12:23 PM
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I was invited to join a service providers dropbox so that they could share monthly statements with me etc. I had two choices, join them with my existing DB account or create a new account. Foolishly I joined them with my existing account, and my Dropbox Plus account was cancelled, and all my files are now accessible only by going into their business dropbox account. This is no bueno and I need to reverse it. Can anyone out there help??

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Mark
Super User II
‎03-08-2023 12:31 PM
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The only person who can do this is the Team Admin at the business. 

 

They need to remove you from the Team (not delete!!). Then you'll need to reupgrade to Plus. Also, get them to reinvite you to a diff email - maybe set one up at Gmail?


 


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Mark
Super User II
‎03-08-2023 12:31 PM
Go to solution

The only person who can do this is the Team Admin at the business. 

 

They need to remove you from the Team (not delete!!). Then you'll need to reupgrade to Plus. Also, get them to reinvite you to a diff email - maybe set one up at Gmail?


 


:penguin: - :penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

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KidBlanco
New member | Level 2
‎03-08-2023 12:52 PM
Go to solution

Thank you Mark! I think I can get that done.

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    KidBlanco New member | Level 2
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    Mark Super User II
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