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Inability to Activate Smart Sync (remote management software & third party pointing device drivers).

Inability to Activate Smart Sync (remote management software & third party pointing device drivers).

c1000
Helpful | Level 5
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Any luck?  I have a machine that I just updated to 10.13.4 and clicking "Allow" still does nothing for enabling the smart sync extension. 

 

EDIT: I was trying to do this via VNC to a mac that did not have a display, keyboard, or mouse attached.  Once I attached those items, I was able to click the "Allow" button.  Apparently you cannot click that button from a VNC session.  Lesson learned.  

41 Replies 41

TappadBox
Helpful | Level 6
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Yay it worked!! (I struggeled a bit to understand how to move on from the choice of reinstalling my OS but once I figured out how to open the terminal app it worked perfectly).

 

 Thank you so much!

 

 

Jane
Dropbox Staff
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Amazing news @TappadBox & thanks for sharing; glad to hear we've hit the nail in the head! :woman_mechanic: 
 
As usual, please feel free to post us here again if you have any Dropbox-related questions in the future & we’d be delighted to work with you. Happy Dropboxing until then! 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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