cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you interested in hearing how one of our Community members uses Dropbox for sailing trips? Read all about it here.

Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Is this a phishing attempt from em-s.dropbox.com?

Is this a phishing attempt from em-s.dropbox.com?

Egg24
Explorer | Level 4
Go to solution

Hi, I'm concerned that I may have been phished.

 

I received an email from no-reply@em-s.dropbox.com. After examining the unsubscribe link, I decided it was okay and clicked on it. It looked like this truncated link:  https://links.dropbox.com/e/eh?_t=60154<snip>

 

It all seemed legit to me, but after the click my Windows laptop screen went blank for a moment, and I heard the familiar sound of when a device comes online. At no time did I click on a file (just the unsubscribe link), but I was still worried. So I took the PC offline and changed my passwords.

 

I started researching this email address no-reply@em-s.dropbox.com and it seems to be from Dropbox - https://help.dropbox.com/security/official-domains.

 

Some other articles on the topic:

- https://www.dropboxforum.com/t5/Security-and-Permissions/Possible-Phishing-email/m-p/697557

- https://www.dropboxforum.com/t5/Security-and-Permissions/Is-the-email-em-s-dropbox-com-legitimate-An...

 

So I'm thinking I may have gone on high alert for no reason.

 

Has anyone seen this situation? I still don't understand why Windows behaved the way it did. Perhaps a coincidence?

 

Any support is much appreciated!

 

1 Accepted Solution

Accepted Solutions

Megan
Dropbox Staff
Go to solution

Hey @Egg24, thanks for posting here today! 

 

Based on everything you mentioned it sounds like a coincidence indeed.

 

The domain you mentioned is an official Dropbox one, and you troubleshooted this perfectly by changing your passwords in any case. It's definitely not redundant to stay alert for phishing scams. 

 

But I think your device might have wanted to give you an unnecessary scare this Friday. 

 

I hope this helps!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

View solution in original post

2 Replies 2

Megan
Dropbox Staff
Go to solution

Hey @Egg24, thanks for posting here today! 

 

Based on everything you mentioned it sounds like a coincidence indeed.

 

The domain you mentioned is an official Dropbox one, and you troubleshooted this perfectly by changing your passwords in any case. It's definitely not redundant to stay alert for phishing scams. 

 

But I think your device might have wanted to give you an unnecessary scare this Friday. 

 

I hope this helps!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Egg24
Explorer | Level 4
Go to solution

Thanks for your response Megan. I feel much better!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Egg24 Explorer | Level 4
  • User avatar
    Megan Dropbox Staff
What do Dropbox user levels mean?