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Re: Logging In with Email Address No Longer Valid

Logging In with Email Address No Longer Valid

patlaw
New member | Level 2
Go to solution

I have several Dropbox accounts, and I'm trying to clean them up. One has an email address that is no longer valid, and it cannot be recreated. I have the password. It works. The problem is Dropbox sends the login confirmation code to the invalid email address. The online help I've read indicates that I should be able to log in, but I can't. Is there a way to log in? 

1 Accepted Solution

Accepted Solutions

Mark
Super User II
Go to solution

Hi @patlaw 

 

If its sending a secure code to the email unless you can get the email address active again there is no way to log in.


 


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Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

2 Replies 2

Mark
Super User II
Go to solution

Hi @patlaw 

 

If its sending a secure code to the email unless you can get the email address active again there is no way to log in.


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

patlaw
New member | Level 2
Go to solution

Thanks, Mark. That's very unfortunate and will certainly play into our decision whether to use Dropbox or a competitive product. 

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