cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Share your feedback on the Document Scanning Experience in the Dropbox App right here.

Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: Login Access code going to an old email

Login Access code going to an old email

1895rugby
Explorer | Level 3
Go to solution

authorisation code is being sent to an old email address - the primary email - which is no longer accessible. The account does have a secondary email  - can the code be sent to the secondary email?

1 Accepted Solution

Accepted Solutions

Hannah
Dropbox Staff
Go to solution

Hey @1895rugby, welcome to our Community.

 

Unfortunately, there's no way to send this email to your secondary address.

 

Do you have any devices already linked/logged in to this account perhaps?

 

Keep me posted.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

View solution in original post

15 Replies 15

Hannah
Dropbox Staff
Go to solution

Hey @1895rugby, welcome to our Community.

 

Unfortunately, there's no way to send this email to your secondary address.

 

Do you have any devices already linked/logged in to this account perhaps?

 

Keep me posted.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

1895rugby
Explorer | Level 3
Go to solution

thank you to all,  and especially the dropbox support teams -  issue resolved.

omarjhorta
New member | Level 2
Go to solution

Hello 

I have the same issue. Could you share me the solution please? 
[Removed as per Community Guidelines]

Jay
Dropbox Staff
Go to solution

Hi @omarjhorta, do you have access to the old email, or any way to recreated it?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

nishdes
Explorer | Level 3
Go to solution

I am trying to log in to Dropbox and the code is going to an old email address I no longer have.  The email address no longer in existence.

Jay
Dropbox Staff
Go to solution

Hi @nishdes, are you able to recreate the old email, or temporarily reactivate it to see if you're able to receive the security code to login to your account?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

m_o
New member | Level 2
Go to solution

I have the same problem, I don't have access to the e-mail account connected to the dropbox-account. And it can not be reactivated since it was my work-address  and I don't work there anymore.

Jay
Dropbox Staff
Go to solution

@m_o, do you have any devices that are currently logged in with that email address in order to transfer your files out of the account?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

m_o
New member | Level 2
Go to solution

No, I don't. 

Need more support?