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Login Difficulty due to 2FA & no access.

Login Difficulty due to 2FA & no access.

Bharath T
Explorer | Level 3

Hi, I've lost access to my dropbox account. It is setup with two factor authentication.

My mobile recently broke, causing me to lose my backup codes. So I am unable to get the code in order to log into that DropBox account.

I tried to login to Dropbox with the password but Dropbox is asks authentication code to that authenticate, But my Dropbox account got logged out in the authentication application, making it impossible for me to reach my stored data in dropbox. Kindly suggest a solution to regain access to my Dropbox account.

My account is not linked to any mobile and computer. If I need to log in authenticater it asks QR code.

15 Replies 15

Bharath T
Explorer | Level 3

Okay thank you for responding @Mark .

My dropbox account logout in authenticator application. How to login in authenticator without Dropbox QR Code.

Walter
Dropbox Staff

Hey @Bharath T - sorry to jump in here, but I wanted to mention that I took a look at your ticket in our system and it seems that a member of our team has responded to you and waiting for your reply.

 

At this point, I'd suggest getting back to them with any further queries you might have as they'd be better equipped to help. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Bharath T
Explorer | Level 3

My dropbox account logout in authenticator application. How to login in authenticator without Dropbox QR Code and securty code?

Bharath T
Explorer | Level 3

Okay thank you for responding @Mark .

My dropbox account logout in authenticator application. How to login in authenticator without Dropbox QR Code.

Hannah
Dropbox Staff

Hey @Bharath T, did you reply to the agent on the ticket, so that they can continue assisting you with your case?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Bharath T
Explorer | Level 3

Yes @Hannah , I have replied to the agent on the ticket. Thank you for reminding me.

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    Bharath T Explorer | Level 3
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    Hannah Dropbox Staff
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    Walter Dropbox Staff
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