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Lost Access due to 2FA and old email with no access

Lost Access due to 2FA and old email with no access

KBro67
Explorer | Level 4

I've been using a password app with a dropbox sync feature. For years, I've been using an old email as the username because it was just the username to me.  While I had connected with a PC when I was first doing password syncing, eventually I just went all-mobile ... and somewhere in there the move to mandated MFA seems to have gone into effect.  I only noticed this due to a recent phone upgrade. After reestablishing the paid feature in the app to do the dropbox sync - I couldn't connect because it locks me into needing an emailed code after I authenticate. 

 

I don't have that email (old job), and never setup a phone or backup codes as far as I know since I was not using the account that way.  I know the password, and can change the email once in but cannot get in. There's not a lot of data in my account - how I do get to it; or ensure that the account/data is destroyed? (I found a "work around" since I still had two devices with active connections through the app and could copy them off).

 

Thanks for any help or guidance. 

 

10 Replies 10

Megan
Dropbox Staff

Hey @KBro67, awesome! 

 

Thanks for letting me know your ticket number. I was able to locate it, and see that an agent is already working on your case. 

 

If you need something else, please let me know and I will be more than happy to help every step of the way. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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    Megan Dropbox Staff
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