cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Share your feedback on the Document Scanning Experience in the Dropbox App right here.

Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Mail address does not exists anymore for 6-digit code

Mail address does not exists anymore for 6-digit code

horwy
Helpful | Level 5
Go to solution

Hi!

So, I did not use my old account for a long-long time now. The mail address does not exists enymore where the 6-digit code was sent. 

The problem is, that the address was registered to a private domain. A couple of friends and me brought the domain back then, but it is not ours anymore. So the mail address cannot be recreated.

No device is connected to the Dropbox account.

Is there some possibility to change the address not logged in? Some support ticket maybe?

20 Replies 20

BillyBoy2
Explorer | Level 3
Go to solution

Hi Megan,

 

Yes, you can send me an email at [email removed as per Community Guidelines]

 

Thnx in advance

Megan
Dropbox Staff
Go to solution

Hi @BillyBoy2, I just sent you an email.

 

Please keep in mind that I contacted you on the email that you have linked in your Community profile, not the one you mentioned.

 

Keep me posted!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Brandynl
New member | Level 2
Go to solution

were you able to get this resolved? I have the same issue. No way to recover old email address and I have password. So why the hec can't we have our files! 

Megan
Dropbox Staff
Go to solution

Hi @Brandynl, sorry to hear about that! 

 

Can I send you an email, in order for us to have a closer look into this?

 

Keep me posted! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Brandynl
New member | Level 2
Go to solution

Yes you can.

Brandynl
New member | Level 2
Go to solution

[email removed as per Community Guidelines

Megan
Dropbox Staff
Go to solution

Hi @Brandynl, I just sent you an email, I'll see you there!

 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

tcredding
New member | Level 2

the email address my account was originally set up with no longer exists - I no longer have access to it

so I can't retrieve a six digit code that is being sent to it.  Please help!

[email removed as per Community Guidelines]

I need to access my files

 

Megan
Dropbox Staff

Hey @tcredding, I hope you're doing well!

 

If I understand correctly, you're don't have access to the email address of your Dropbox account, in order to receive the 6 digit code, and sign in to your account.

 

I moved your post to this thread with more info on this issue.

 

Could I send you an email, just to see if there's anything we can do about this?

 

Keep me posted! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

tcredding
New member | Level 2

thank you - the email I use is [removed per Community Guidelines]

I also have an dropbox with this email; I tried to merge my sbcglobal.net to my gmail years ago, but had no luck.  All m files are in the sbcglobal.net account

please contact me at [removed per Community Guidelines] any help is greatly appreciated

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Nancy Dropbox Staff
  • User avatar
    tcredding New member | Level 2
  • User avatar
    Megan Dropbox Staff
What do Dropbox user levels mean?