Security and Permissions
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Hi!
So, I did not use my old account for a long-long time now. The mail address does not exists enymore where the 6-digit code was sent.
The problem is, that the address was registered to a private domain. A couple of friends and me brought the domain back then, but it is not ours anymore. So the mail address cannot be recreated.
No device is connected to the Dropbox account.
Is there some possibility to change the address not logged in? Some support ticket maybe?
Hi Megan,
Yes, you can send me an email at [email removed as per Community Guidelines]
Thnx in advance
Hi @BillyBoy2, I just sent you an email.
Please keep in mind that I contacted you on the email that you have linked in your Community profile, not the one you mentioned.
Keep me posted!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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were you able to get this resolved? I have the same issue. No way to recover old email address and I have password. So why the hec can't we have our files!
Hi @Brandynl, sorry to hear about that!
Can I send you an email, in order for us to have a closer look into this?
Keep me posted!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Yes you can.
[email removed as per Community Guidelines]
Hi @Brandynl, I just sent you an email, I'll see you there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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the email address my account was originally set up with no longer exists - I no longer have access to it
so I can't retrieve a six digit code that is being sent to it. Please help!
[email removed as per Community Guidelines]
I need to access my files
Hey @tcredding, I hope you're doing well!
If I understand correctly, you're don't have access to the email address of your Dropbox account, in order to receive the 6 digit code, and sign in to your account.
I moved your post to this thread with more info on this issue.
Could I send you an email, just to see if there's anything we can do about this?
Keep me posted!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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thank you - the email I use is [removed per Community Guidelines]
I also have an dropbox with this email; I tried to merge my sbcglobal.net to my gmail years ago, but had no luck. All m files are in the sbcglobal.net account
please contact me at [removed per Community Guidelines] any help is greatly appreciated
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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