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Mail address does not exists anymore for 6-digit code

Mail address does not exists anymore for 6-digit code

horwy
Helpful | Level 5
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Hi!

So, I did not use my old account for a long-long time now. The mail address does not exists enymore where the 6-digit code was sent. 

The problem is, that the address was registered to a private domain. A couple of friends and me brought the domain back then, but it is not ours anymore. So the mail address cannot be recreated.

No device is connected to the Dropbox account.

Is there some possibility to change the address not logged in? Some support ticket maybe?

20 Replies 20

Nancy
Dropbox Staff

Sorry for jumping in, @tcredding! From what I can see, you’ve already opened a ticket with our support team, so they’ll review your case as soon as possible. 

 

One more thing to check, in the meantime, is whether you have any devices that are still linked to the Dropbox account in question. If you do, the 6-digit code should be in the notifications section.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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