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Multi factor authentication failing

Multi factor authentication failing

Krishnamalyala
Explorer | Level 3

I am trying login to two of drop box accounts.I have stored all my important documents. I am using drop box from very long time never this issue before
I have checked with my phone and sim (provider) every things looks from there side
The error is: your phone number for two - step verification has sms blocked

Please can someone help me .I am into a huge problem (cannot find customer support from Dropbox)

3 Replies 3

Jay
Dropbox Staff

Hi @Krishnamalyala, thanks for bringing this to our attention.

 

Are you certain that you've entered your phone number correctly on the Dropbox site?

 

Have you tried logging in using your emergency backup codes and disabling two-step verification, and then re-enabling it?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Krishnamalyala
Explorer | Level 3

It’s two step verification.I am unable to login (yes my phone number is correct).don’t have backup codes it’s an old account

Jay
Dropbox Staff

Since you don't have your backup codes, have you tried all the steps on this page to regain access to your account?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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    Jay Dropbox Staff
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    Krishnamalyala Explorer | Level 3
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