My Dropbox account has disappeared

[khs]

My Dropbox account has disappeared. I last logged in a week ago. And I tried to log in today. But I can't log in, and I can't get a password reset email. I tried to create a new account with the same email, and I was able to sign up. This means that my original account has been deleted. Why did my original account get deleted? Please help me!

[Megan · Accepted solution]

Hi @khs, let's see what we can find out about this! 

Is it possible that you haven't accessed your account in a long time? 

If I were you, I'd also check to make sure I don't have two Dropbox accounts. 

Were you, by any chance, part of a business team? 

Let me know more!

[khs]

No, I logged in a week ago. I had only one account. But I can't log in all of a sudden yesterday. What's a business team?

[Elixir]

Business/team accounts are centralised Dropbox accounts (meant for businesses) where the team admin can manage others' accounts  including creating and deleting accounts. Is your Dropbox account part of any such Dropbox team or is it a personal account (you signed up and created a personal account for yourself)?

[khs]

I don't know exactly 😞

When I didn't have a Dropbox account, my colleague invited me to the Dropbox shared folder.

So maybe I created a personal account for the first time, and then joined the business team.

[Jay]

Hi @khs, what was the exact invite you received in your email? Did it invite you to a shared folder, or to join a team to view a folder?