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My account got merged into a Business one. What gives?

My account got merged into a Business one. What gives?

GAK_INC
New member | Level 2

A client just invited me to their dropbox business folder.

Now they seem to be able to access all of my files.

I have had an email from Dropbox telling me that they are sending em a refund.

1 Accepted Solution

Accepted Solutions

Re: HOW DO I SPEAK TO CUSTOMER SUPPORT???

Mark
Super User II

All support options available to you are at www.dropbox.com/support 

 

Unless you are a paid business user there is no phone support available.


 


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View solution in original post

5 Replies 5

HOW DO I SPEAK TO CUSTOMER SUPPORT???

GAK_INC
New member | Level 2

I need to speak to customer support. 

How do i do this?

I cannot wait 72 hours for someone to respond to an email/

Re: HOW DO I SPEAK TO CUSTOMER SUPPORT???

Mark
Super User II

All support options available to you are at www.dropbox.com/support 

 

Unless you are a paid business user there is no phone support available.


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: Please help I do not understand what has jsut happened

Mark
Super User II

The client didnt invite you to a folder, they invited you to join their business account - which you then accepted. During the onboarding this is explained quite a few times and, in fact, it tries to make you set up a second account so you do not loose your first one.

 

You are getting a refund because your account is now paid for by the Business. Therefore the business 'owns' all your files and data. 

 

If you did it in error you need to ask the Business to remove you from the Plan (NOT delete!!).


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: HOW DO I SPEAK TO CUSTOMER SUPPORT???

GAK_INC
New member | Level 2

thank you

 

Eventually, i got through to support (only becasue the cleint had a business drop box) and we got it all sorted.

What a nightmare!

 

Thank you for reponding.

 

Gak

Re: Please help I do not understand what has jsut happened

GAK_INC
New member | Level 2

Hi there

Well no actually, the message I received was that a folder had been shared with me and that I had been asked to edit it.
I was invited to edit a folder which, when i accepted meant I had joined their business account.
I had two options (1) accept the offer or (2) to create a new account. 

 

I have since heard of many others who experienced the same or a similar thing.

I ended up with a very good person on chat support. I was lucky.

 

Thank you for your response. I am glad it is sorted and despite the fact that I eventually had excellent support, I will not use Dropbox Business again

 

Gak

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    GAK_INC New member | Level 2
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    Mark Super User II
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