cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to learn some quick and useful tips to make your day easier? Check out how Calvin uses Replay to get feedback from other teams at Dropbox here.

Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My files from my personal Dropbox account are disappearing when I joined a Dropbox Business team.

My files from my personal Dropbox account are disappearing when I joined a Dropbox Business team.

btsshop76
New member | Level 2

I'm hoping anyone can aid me. I've had a Dropbox account since at least 2015. Up until recently, when my manager chose to use Dropbox for our team, I was still allowed to access it. Due to the fact that my personal account always opens when I check in, I must create a different email address to connect my corporate Dropbox. Now, when I attempted to get into my personal Dropbox account, all of my files were missing, much to my astonishment. I have no recollection of erasing any files. I can no longer view any files, though. Everything is missing. Thank you.

1 Reply 1

Hannah
Dropbox Staff

Hey @btsshop76, thanks for reaching out to our Community.

 

Is it possible that you were invited to the team with your personal email instead?

 

If you were prompted to create a new Dropbox account, during the onboarding process, your personal files might be in that new Dropbox account.

 

Can you check to see if that's the case?

 

Let me know and we'll go from there.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Hannah Dropbox Staff
What do Dropbox user levels mean?