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My old account email was deleted

My old account email was deleted

Greenybleach_
New member | Level 2

Hey there!
I got a quick one.
When i try to login into old accont (I put my email and password correctly) dropbox wants to receive a confirmation number from my old email account which was deleted years ago. So can i bring my dropbox to live somehow?

7 Replies 7

Rich
Super User II

@Greenybleach_ wrote:
When i try to login into old accont (I put my email and password correctly) dropbox wants to receive a confirmation number from my old email account which was deleted years ago. So can i bring my dropbox to live somehow?

If you don't already have an active device linked to your account, then you'll need access to the email address in order to gain access to your Dropbox account.

 

7781
Explorer | Level 3
My personal account, with an email address I no longer have access to won't accept my password?

7781
Explorer | Level 3
What happens to a Dropbox if the associated email address is closed down?

Rich
Super User II

@7781 wrote:
What happens to a Dropbox if the associated email address is closed down?

Immediately, nothing. As long as you know the password to the account, the password isn't expired, and you don't need to receive a verification code to the email address, you'll still be able to sign in. However, if you ever need to reset the password or receive a verification code to sign in, and the email address is no longer active, you will not be able to gain access to your account. Your email address is the only verification that Dropbox will accept.

 

If your email address is or is going to become inactive, you need to update the email address on your Dropbox account as soon as possible or you could lose access to the account.

 

Rich
Super User II

@7781 wrote:
My personal account, with an email address I no longer have access to won't accept my password?

If you no longer have access to the email address you used for Dropbox, you won't be able to sign in to the account. In order to reset your password you need an active email address on your account. Without that, or without an active device already signed in, there's no way to gain access to your account without access to the email address on the account.

 

7781
Explorer | Level 3
Thank you for your reply. I am a little confused as to why it won't accept my log in and password though? I definitely didn't change it?

Rich
Super User II

@7781 wrote:
I am a little confused as to why it won't accept my log in and password though? I definitely didn't change it?

When was the last time you accessed the account? If it's been more than a year the account could have been deleted due to inactivity. Another possibility is that the password has expired so the one you're entering is no longer valid, in which case you would need to reset it.

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    7781 Explorer | Level 3
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