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Re: My phone died, my computer is not logged in, I do not have access to my old email address.

My phone died, my computer is not logged in, I do not have access to my old email address.

crfguitar
New member | Level 2
Go to solution

Is there nothing I can do but try and contact my old email provider? I mean come on. Nothing on here but a user community and a chatbot to talk to? This is messed up. I've potentially lost years worth of recordings. Is there really nothing Dropbox can do to help? Google helped me right away. I haven't payed Google. Dropbox gets their money every month from me.

1 Accepted Solution

Accepted Solutions

Mark
Super User II
Go to solution

If you know your password just log on. If you dont, or you have 2FA set up then without the recovery codes or access to the email for reset emails there is no way, at all, to recover an account without access to the email 


 


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Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

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2 Replies 2

Mark
Super User II
Go to solution

If you know your password just log on. If you dont, or you have 2FA set up then without the recovery codes or access to the email for reset emails there is no way, at all, to recover an account without access to the email 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

crfguitar
New member | Level 2
Go to solution

Thank you, Mark.

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