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Need DropBox support to unblock an email. It's not getting any emails from Dropbox

Need DropBox support to unblock an email. It's not getting any emails from Dropbox

Green40us3
Explorer | Level 4

I created a ticket and reached out a few days ago.

Ticket#23203443

We can't access our account because this is an admin account. How does Dropbox expect you to update a billing issue if you need to login to do so, and no phone number to call or fix?

1 Accepted Solution

Accepted Solutions

Helen DBX
Dropbox Staff

Hello @Green40us3 

Thanks for reaching out.

I have taken over that ticket and the issue is resolved now.

I hope this helps.

Best regards,
Helen
The Dropbox Team
https://www.dropbox.com/help 

View solution in original post

5 Replies 5

Mark
Super User II

How long ago was it logged? Replies arent processed over weekends. 

 

Also, there IS phone support - your admin can get it at www.dropbox.com/support

Can they log in via the desktop software on any device? 


 


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Green40us3
Explorer | Level 4
Hi Mark,

Thanks for the reply. The account that has this issue is the admin account

Megan
Dropbox Staff

Hi @Green40us3, happy Monday! 

 

I just informed our colleagues to jump on your ticket number. Hang tight, and an agent will see your request as soon as possible. 

 

If you need anything else, we're here! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Green40us3
Explorer | Level 4

Thank you Megan, I super appreciate that.

 

Somebody named Leah reached out and I responded a few hours ago and just waiting for somebody else to respond.

 

 

Helen DBX
Dropbox Staff

Hello @Green40us3 

Thanks for reaching out.

I have taken over that ticket and the issue is resolved now.

I hope this helps.

Best regards,
Helen
The Dropbox Team
https://www.dropbox.com/help 

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Top contributors to this post

  • User avatar
    Helen DBX Dropbox Staff
  • User avatar
    Green40us3 Explorer | Level 4
  • User avatar
    Megan Dropbox Staff
  • User avatar
    Mark Super User II
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