Security and Permissions
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I created a ticket and reached out a few days ago.
Ticket#23203443
We can't access our account because this is an admin account. How does Dropbox expect you to update a billing issue if you need to login to do so, and no phone number to call or fix?
Hello @Green40us3
Thanks for reaching out.
I have taken over that ticket and the issue is resolved now.
I hope this helps.
Best regards,
Helen
The Dropbox Team
https://www.dropbox.com/help
How long ago was it logged? Replies arent processed over weekends.
Also, there IS phone support - your admin can get it at www.dropbox.com/support.
Can they log in via the desktop software on any device?
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Hi @Green40us3, happy Monday!
I just informed our colleagues to jump on your ticket number. Hang tight, and an agent will see your request as soon as possible.
If you need anything else, we're here!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Thank you Megan, I super appreciate that.
Somebody named Leah reached out and I responded a few hours ago and just waiting for somebody else to respond.
Hello @Green40us3
Thanks for reaching out.
I have taken over that ticket and the issue is resolved now.
I hope this helps.
Best regards,
Helen
The Dropbox Team
https://www.dropbox.com/help
Hi there!
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