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New login email notifications every minute. How to stop them?

New login email notifications every minute. How to stop them?

debbiemaycry
New member | Level 2
Go to solution

Hi!

So today I logged into my Dropbox account via the Chrome web browser and started getting "We noticed a new sign in to your Dropbox" about twice every minute. I've already opened one of them and confirmed it was me, and also closed the tab where I had my Dropbox open, but the barrage of emails won't stop. I've received like 40 already. Can someone please help? It's driving me insane because my phone vibrates every time I receive one. I guess I will deactivate these types of notifications, but it has to be a bug, right? How can I fix it?

 

Thanks!

 

16 Replies 16

Rich
Super User II

@nichs2 wrote:

Every time I log into this Dropbox account from the same browser I receive an email ...


If you uncheck the Remember me option when signing in, you'll receive that email every time. Only checking that box and allowing the browser to remember your session will prevent the emails (after the first one).

nichs2
Explorer | Level 3

I have the remember me boxed ticked all the time which should mean that I don't receive the email about the new browser login.

Megan
Dropbox Staff

Hi @nichs2, can I send you an email, in order for us to have a closer look into this?


Megan
Community Moderator @ Dropbox
dropbox.com/support


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nichs2
Explorer | Level 3
Of course. Can you use the email from my Dropbox account?

Megan
Dropbox Staff

Hey @nichs2, I just sent you an email to your Community-linked email address, and I'll be happy to see you there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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nichs2
Explorer | Level 3

Hi Megan

Can you please confirm you have sent an email?  This should be to my treasurer email address or did it go to my personal gmail account?  I haven't located an email with a specific query in either inbox.

 

Thanks

 

Walter
Dropbox Staff

Hey @nichs2 - sorry to jump in here, but did you check your email's spam/junk folder as well for Megan's email? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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