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No access to 2FA or security code, so I am having issues accessing my account.

No access to 2FA or security code, so I am having issues accessing my account.

heartleo
Helpful | Level 5

Dear All/Team :
my case is really disturbing, even I don't know how to start.. I'm having dropbox account, but i can't access it.. why ?
bkz the 2fa is on my old number ( I lost my mobile, and I can't get the number back), and the disaster is the code i've been giving for the first time, saved on that phone,,, I till have access in my email and password of course, and when I try to log in , it incest to put either the 2fa, or a security code...

no matter how much i tried in any way, still can't remove that to add my new number... I'm having this account for more than 15 years.. and all my memories is there.... SO PLEASE.....

help me

20 Replies 20

heartleo
Helpful | Level 5

Hey @Nancy....

where to check the email here in community....

sorry i'm not really very big dude in , I thought she send it to my google account

I don't know where to look for that email

Mark
Super User II

@heartleo wrote:

Hey @Nancy....

where to check the email here in community....

sorry i'm not really very big dude in , I thought she send it to my google account

I don't know where to look for that email


The email account linked to your Dropbox account is where it will be sent


 


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heartleo
Helpful | Level 5

Hi @Mark...

I open my dropbox account, but I couldn't find any email, I'm sure she send it , but I don't know where to look into it

Megan
Dropbox Staff

Hi @heartleo, the email won't be in your Dropbox account. 

 

You need to check your email's inbox for it, can you give it a go? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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heartleo
Helpful | Level 5

hi dear,

yes I checked my email, but there's nothing there... even i checked the spam

same my name as : 
removed

Megan
Dropbox Staff

I checked again, and I can see the email on my end, and it was sent to this exact address. 

 

In this case, @heartleo, can you try to contact Dropbox Support directly for this?

 

You can visit the Support page while you're not signed in to a Dropbox account, including these forums. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

 

Let me know more!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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heartleo
Helpful | Level 5

Hi Megan,

I want to take this opportunity really to thank you, for your help and support,
if you see the email from your side, means I'm looking in the wrong place...bkz i have no idea, where to look into the email rather than the gmail inbox... one small favor.. can you plz just tell me where to find it 

heartleo
Helpful | Level 5

when you say : "...it was sent to this exact address. "... this address is where

heartleo
Helpful | Level 5

Hello, dear

I found it, and I replied to your email, according what you mentioned to do... sorry my bad...
I double checked the spam folder, and it was there..
i had the ticket #, so now what to do

Nancy
Dropbox Staff

Hi @heartleo! I can see you’ve now replied back to Megan. She’ll review your case, and get back to you as soon as possible in the same email thread, so you don’t need to do something else on your end for now.

 

Cheers.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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    heartleo Helpful | Level 5
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    Nancy Dropbox Staff
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