Security and Permissions
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Dear All/Team :
my case is really disturbing, even I don't know how to start.. I'm having dropbox account, but i can't access it.. why ?
bkz the 2fa is on my old number ( I lost my mobile, and I can't get the number back), and the disaster is the code i've been giving for the first time, saved on that phone,,, I till have access in my email and password of course, and when I try to log in , it incest to put either the 2fa, or a security code...
no matter how much i tried in any way, still can't remove that to add my new number... I'm having this account for more than 15 years.. and all my memories is there.... SO PLEASE.....
help me
Hey @Nancy....
where to check the email here in community....
sorry i'm not really very big dude in , I thought she send it to my google account
I don't know where to look for that email
@heartleo wrote:
Hey @Nancy....
where to check the email here in community....
sorry i'm not really very big dude in , I thought she send it to my google account
I don't know where to look for that email
The email account linked to your Dropbox account is where it will be sent
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Hi @Mark...
I open my dropbox account, but I couldn't find any email, I'm sure she send it , but I don't know where to look into it
Hi @heartleo, the email won't be in your Dropbox account.
You need to check your email's inbox for it, can you give it a go?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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hi dear,
yes I checked my email, but there's nothing there... even i checked the spam
same my name as :
removed
I checked again, and I can see the email on my end, and it was sent to this exact address.
In this case, @heartleo, can you try to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi Megan,
I want to take this opportunity really to thank you, for your help and support,
if you see the email from your side, means I'm looking in the wrong place...bkz i have no idea, where to look into the email rather than the gmail inbox... one small favor.. can you plz just tell me where to find it
when you say : "...it was sent to this exact address. "... this address is where
Hello, dear
I found it, and I replied to your email, according what you mentioned to do... sorry my bad...
I double checked the spam folder, and it was there..
i had the ticket #, so now what to do
Hi @heartleo! I can see you’ve now replied back to Megan. She’ll review your case, and get back to you as soon as possible in the same email thread, so you don’t need to do something else on your end for now.
Cheers.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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