cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Share your feedback on the Document Scanning Experience in the Dropbox App right here.

Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

No access to 2FA or security code, so I am having issues accessing my account.

No access to 2FA or security code, so I am having issues accessing my account.

heartleo
Helpful | Level 5

Dear All/Team :
my case is really disturbing, even I don't know how to start.. I'm having dropbox account, but i can't access it.. why ?
bkz the 2fa is on my old number ( I lost my mobile, and I can't get the number back), and the disaster is the code i've been giving for the first time, saved on that phone,,, I till have access in my email and password of course, and when I try to log in , it incest to put either the 2fa, or a security code...

no matter how much i tried in any way, still can't remove that to add my new number... I'm having this account for more than 15 years.. and all my memories is there.... SO PLEASE.....

help me

20 Replies 20

heartleo
Helpful | Level 5

Yes I did...

thanks both of you for the support and for following up

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    heartleo Helpful | Level 5
  • User avatar
    Nancy Dropbox Staff
What do Dropbox user levels mean?