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No access to my Dropbox account due to the security code being sent to my old email address

No access to my Dropbox account due to the security code being sent to my old email address

Alexandramoore14
New member | Level 2

Hello.
The email used for my Wedding photos is no longer active. Yahoo shut down my email.
How can I access my files? I can not retrieve the “code” needed to log in to drop box.
There is no phone number to contact Dropbox that I can find and every “help” redirects me towards the FAQ section.

1 Reply 1

Rich
Super User II

@Alexandramoore14 wrote:
How can I access my files? I can not retrieve the “code” needed to log in to drop box.

You can try contacting Support, but without access to the email account you likely won't be able to gain access to the Dropbox account. You need to maintain an active email address on your account so you can receive password resets and one-time security codes used during sign in.

 


To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

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