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No access to the email address linked to my account. How can I access if 2FA has been enabled?

No access to the email address linked to my account. How can I access if 2FA has been enabled?

Liviuv
Explorer | Level 3

Hi

When i created my dropbox account i used an gmail account based on a random phone number.This bellow

[email removed as per Community Guidelines

Now when i try to log in it says that it is "two factor log in" activated ( curriously i didn't done that )

Whatever i can't continue because the gmail adress doesn't exist .

I know even the password and still cannot enter in my dropbox account.Please help me 

Thank you    

10 Replies 10

Mark
Super User II

@Liviuv wrote:

Hi,

I expect a response can help me -no discussions that tell me all is impossible .

Thank you    


There are plenty of posts on here where this has been the case. It is also in the terms and conditions of the account that a user is responsible for maintaining the account security. If that hasnt been done then account access can be lost. 

 

Ultimately it is for the security of all users. It is very easy for somebody to pretend to be somebody else and gain access to accounts. 

 

https://help.dropbox.com/account-access/lost-email-access


 


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  • User avatar
    Mark Super User II
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    Jay Dropbox Staff
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    Liviuv Explorer | Level 3
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