cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Share your feedback on the Document Scanning Experience in the Dropbox App right here.

Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

No email access to get 6-digit code to sign in

No email access to get 6-digit code to sign in

Tyler40
New member | Level 2

Hi, The email I have on my account is no longer a active, so when I tried to log on I recieved a message saying a code was sent to that email and I have to enter it to continue. So I'm stuck, help

1 Accepted Solution

Accepted Solutions

Hannah
Dropbox Staff

Hey @Tyler40, sorry to hear about this.

 

I would suggest opening a ticket with our support team about this.

 

To do this, you'll need to open a private browsing/incognito window and go to this page.

 

From there, you can submit your request and once you have your ticket number, please send it to us here as well.

 

Thanks!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

View solution in original post

1 Reply 1

Hannah
Dropbox Staff

Hey @Tyler40, sorry to hear about this.

 

I would suggest opening a ticket with our support team about this.

 

To do this, you'll need to open a private browsing/incognito window and go to this page.

 

From there, you can submit your request and once you have your ticket number, please send it to us here as well.

 

Thanks!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Hannah Dropbox Staff
What do Dropbox user levels mean?