Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
@NicoDB wrote:
I know the login details for my DB account (old work email + p/w), but am unable to access the email to receive the verification code (the company no longer exists so there's no email service support to help with this problem).
You won't be able to gain access to the account without access to the email, but you can contact Support and they'll cancel any future billing. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!