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No longer receive any emails from Dropbox on email address that contains 'dropbox'

No longer receive any emails from Dropbox on email address that contains 'dropbox'

dv9009
New member | Level 2
Go to solution

For years I have a free Dropbox account using an emailaddress hosted on my own domain that has the word 'dropbox' before the @. So the emailaddress is of the form "dropbox@mydomain.com".  Since somewhere around 2018 (I have now realized) I no longer receive any emails from Dropbox on this address. I have created other Dropbox accounts using other emailaddresses, and there I do receive emails. That's the reason I suspect that somehow the Dropbox server might think I have a 'weird' email address and ignore me.

 

The problem: I have forgotten my password and want to change it. I have a logged in Dropbox Windows installation that I can use to access the Settings page on the web portal, and there Dropbox asks me to Verify my emailaddress, but I receive nothing. Also not in spam. Also not when I add the Dropbox address to my contacts. When I choose to Reset password, I also don't receive any emails.

 

Since I have a free account I don't have access to any of the 'human' support. Can anyone help me?

1 Accepted Solution

Accepted Solutions

Walter
Dropbox Staff
Go to solution

Hey @dv9009, sorry to hear you're having issues with this.

 

Could you maybe try another browser other than the one you used and let us know if you're still not receiving the email to reset your account's password?

 

If that doesn't work, let us know here and we'll reach out via email to investigate further. 

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

4 Replies 4

Walter
Dropbox Staff
Go to solution

Hey @dv9009, sorry to hear you're having issues with this.

 

Could you maybe try another browser other than the one you used and let us know if you're still not receiving the email to reset your account's password?

 

If that doesn't work, let us know here and we'll reach out via email to investigate further. 

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
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dv9009
New member | Level 2
Go to solution

Wow, thanks, to my surprise this actually worked! I tried with MS Edge now (previously with Chrome), and now it works: both the email verification and also the resetting of the password. It even now also works in Chrome again.

 

Perhaps my account was incorrectly flagged as 'spam' or something. In any case, many thanks, this has solved my problem! 

Alan Steinberg
New member | Level 2
Go to solution

My email address is incorrect. I need to correct it.

 

Jay
Dropbox Staff
Go to solution

Hi @Alan Steinberg, are you able to login to your Dropbox account?

 

Is the error before or after the @ symbol in your email?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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    Jay Dropbox Staff
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    Alan Steinberg New member | Level 2
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