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tmaksemetz_jnlr's avatar
tmaksemetz_jnlr
Helpful | Level 6
1 year ago
Solved

Not Receiving 2FA Email Code in order to access the account.

We provide IT for a company that has a Dropbox company account. We are having issues that started a few weeks ago with not receiving the 2FA email code that is sent when we login. This is causing us ...
account access
security
  • tmaksemetz_jnlr's avatar
    tmaksemetz_jnlr
    1 year ago

    I wanted to follow-up here to share that we have finally gotten this resolved. 

     

    We were not able to resolve the issue with MFA emails failing between Dropbox and our @onmicrosoft domain. However, after a lot of back and forth, we were able to add a new admin with our normal domain and things are now working. 

     

    It's unfortunate we couldn't find a resolution for the email issue, but things are at least working for us now. 

tmaksemetz_jnlr's avatar
tmaksemetz_jnlr
Helpful | Level 6
1 year ago

Thanks Walter. I will re-open that case. 

 

This isn't your fault, but I am beyond frustrated at this point as I am just going in circles and we are not getting anywhere. Hopefully the Dropbox support tech does not ask for me to reach out to the community forum again... 

tmaksemetz_jnlr's avatar
tmaksemetz_jnlr
Helpful | Level 6
1 year ago

I wanted to follow-up here to share that we have finally gotten this resolved. 

 

We were not able to resolve the issue with MFA emails failing between Dropbox and our @onmicrosoft domain. However, after a lot of back and forth, we were able to add a new admin with our normal domain and things are now working. 

 

It's unfortunate we couldn't find a resolution for the email issue, but things are at least working for us now. 

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