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Not Receiving Email Verification Message

Not Receiving Email Verification Message

SLFI59715
Explorer | Level 3

As others have had the same issue, so too am I not able to receive the verification email to verify my email address.  I have tried numerous times over the late week as well as checked spam/junk, clutter, as well as deleted and All Mail options.  I just don't get the email.  I got the welcome email when I signed up and that has been all I have recieved to date.  I have put the no-reply@dropox and etc addresses in the contact list as well as created rules so no emails coming from those addresses go to spam, they should go directly to Inbox as well.  My email backbone is a google business account and I have had it for a year or so now.  Thanks for your time.

17 Replies 17

Walter
Dropbox Staff

Hey @SLFI59715 - I can see that we received your response and I'd suggest keeping an eye out on your ticket for further updates at this point. 

 

As for you @Salsa1988, may we reach out via email to the email address that's associated with your profile here on our Community to investigate further? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Salsa1988
Explorer | Level 3
Ok thank you send to me email

Walter
Dropbox Staff

Thanks for the cooperation @Salsa1988 - you've got :envelope: 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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SLFI59715
Explorer | Level 3

OK, I look forward to someone contacting me.  This is very frustrating.

SLFI59715
Explorer | Level 3

Walter, I am still having problem receiving the verification message.  Please help!

Hannah
Dropbox Staff

Hey @SLFI59715, sorry to hear about this.

 

Since you have a ticket opened about this issue, please reply back to that, so we can assist you further.

 

Thanks!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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SLFI59715
Explorer | Level 3

Um, OK, what do you mean by my ticket?  I don't see anything in my profile about a ticket and nothing in this forum thread.  This is the thread I started and the only thing I have been replying to.  Is there something I am missing here?  It's been weeks and I still can't properly use dropbox that I am paying for and can't verify the email address because the messages don't come through.  Thanks for any help you can provide.

Jay
Dropbox Staff

Hi @SLFI59715, I sent you an email on August 8th, to which you replied to directly. This is completely separate from the community thread.

 

I then replied to that email with more information. Did you not receive the second email in your inbox?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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