Security and Permissions
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Hi,
I just registered my Dropbox account and want to active 2FA but did not receive verification code via sms. I've tried several times but still. How I can do?
Thanks
Pham
Hey @JUEFS! Thanks for posting here.
Two-step verification codes can only be sent via text message or via an authenticator app that you’ll need to have installed on your mobile device.
Is this the first time you enabled 2FA on your Dropbox account or did you start having this issue all of a sudden?
Do you have any browsers that are still signed in to your Dropbox account? If yes, please attempt to disable/re-enable the feature via www.dropbox.com and let me know if that resolves the issue.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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I don't have browsers. I have a device that can also receive confirmation, but it also does not come.
Why is the drop box not sending security codes to my device? The phone number is correct, but the codes do not come!!!
Google, Apple send codes and they come to my phone. Problemma only from your service.
Hi @JUEFS, if you're not receiving the verification code, could you try using the emergency backup code to login to your account to temporarily disable two-step verification?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Guys, are you serious? Do you think I haven't tried every possible way?
No codes, no sms. All I have is my phone number, my device, and my account username and password. I’ll ask again: Why doesn’t SMS with a code come to my phone???
It's possible there could be an issue with the SMS provider or the sending of the code itself. Just to clarify, does this mean you don't have the backup code generated at the time you set up the two-step verification?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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I don't have a backup code. Everything is ok with the provider. SMS from google and apple and other services come.
Signing in with a notification doesn't work either. The device detects correctly.
Alright; in this case, I’d like to ask you to try something else.
Do you happen to have any other mobile devices that could be added as a backup for 2FA messages?
If you do, please add the backup phone number via your Dropbox settings, and let me know if you can receive the code to the backup device instead.
This will help narrow down the issue. If that’s not possible though, let me know and we’ll take it from there.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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