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Not receiving verification code to activate 2FA

Not receiving verification code to activate 2FA

Pham
Explorer | Level 3
Go to solution

Hi,

I just registered my Dropbox account and want to active 2FA but did not receive verification code via sms. I've tried several times but still. How I can do?

Thanks

Pham

 

24 Replies 24

Nancy
Dropbox Staff
Go to solution

Hey @JUEFS! Thanks for posting here.

 

Two-step verification codes can only be sent via text message or via an authenticator app that you’ll need to have installed on your mobile device.

 

Is this the first time you enabled 2FA on your Dropbox account or did you start having this issue all of a sudden?

 

Do you have any browsers that are still signed in to your Dropbox account? If yes, please attempt to disable/re-enable the feature via www.dropbox.com and let me know if that resolves the issue.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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JUEFS
Explorer | Level 3
Go to solution

I don't have browsers. I have a device that can also receive confirmation, but it also does not come.

Why is the drop box not sending security codes to my device? The phone number is correct, but the codes do not come!!!

JUEFS
Explorer | Level 3
Go to solution

Google, Apple send codes and they come to my phone. Problemma only from your service.

Jay
Dropbox Staff
Go to solution

Hi @JUEFS, if you're not receiving the verification code, could you try using the emergency backup code to login to your account to temporarily disable two-step verification?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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JUEFS
Explorer | Level 3
Go to solution

Guys, are you serious? Do you think I haven't tried every possible way?

JUEFS
Explorer | Level 3
Go to solution

No codes, no sms. All I have is my phone number, my device, and my account username and password. I’ll ask again: Why doesn’t SMS with a code come to my phone???

Jay
Dropbox Staff
Go to solution

It's possible there could be an issue with the SMS provider or the sending of the code itself. Just to clarify, does this mean you don't have the backup code generated at the time you set up the two-step verification?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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JUEFS
Explorer | Level 3
Go to solution

I don't have a backup code. Everything is ok with the provider. SMS from google and apple and other services come.

JUEFS
Explorer | Level 3
Go to solution

Signing in with a notification doesn't work either. The device detects correctly.

Nancy
Dropbox Staff
Go to solution

Alright; in this case, I’d like to ask you to try something else. 

 

Do you happen to have any other mobile devices that could be added as a backup for 2FA messages? 

 

If you do, please add the backup phone number via your Dropbox settings, and let me know if you can receive the code to the backup device instead. 

 

This will help narrow down the issue. If that’s not possible though, let me know and we’ll take it from there.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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    JUEFS Explorer | Level 3
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