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Not receiving verification code to activate 2FA

Not receiving verification code to activate 2FA

Pham
Explorer | Level 3
Go to solution

Hi,

I just registered my Dropbox account and want to active 2FA but did not receive verification code via sms. I've tried several times but still. How I can do?

Thanks

Pham

 

24 Replies 24

JUEFS
Explorer | Level 3
Go to solution

I can't add a backup phone number because I can't log in to my account

Nancy
Dropbox Staff
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In this case, we can open a ticket for you and look into your Dropbox account for any other possible options. 

 

If you’re OK with that, please let us know and we’ll get things started.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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JUEFS
Explorer | Level 3
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ok let's try

Nancy
Dropbox Staff
Go to solution

Perfect, @JUEFS

 

I just opened a ticket for you. When possible, please reply back to it/let me know in case you can’t see it in your Dropbox email address.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

JUEFS
Explorer | Level 3
Go to solution

I answered your letter

Need more support?
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    JUEFS Explorer | Level 3
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    Nancy Dropbox Staff
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