Security and Permissions
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Hello together!
I need help and hope someone here can show me how to solve my problem...
Today I got a new smartphone and I installed the Dropbox App on it. When you want to log into your account you can choose to login with google etc. or to login via e-mail and password.
My account was created years ago with my Gmail Email and a password (not directly with the Gmail account, hope you know what I mean). Now, today I wanted to login into my dropbox account on my new phone, but i choosed to login with google and not log in via mail and password. Now a new account was crated with my googleaccount and I can´t reset my old password, because now I only can enter the new account.
Pls help me. Thank you very much!
The Google Sign on would not overwrite your account, so it's possible that you have another Dropbox account under a similar email.
Do you have any emails from Dropbox before you used the sign in, to confirm the exact address it was sent to?
Jay
Community Moderator @ Dropbox
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Hi @Tassia, welcome to our Community!
If you try to log out of the current, newly-created Dropbox account, do you see the option to log-in a different way, or does it just give you the option to sign-in with Google?
Let me know more, and we'll take it from there!
Megan
Community Moderator @ Dropbox
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Hello @Megan,
sorry for my late answer. Yes have the option to log in via google account and via email and password. But both bring me to the same account. not to my old one ...
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Hope that you can see that somehow...
I also have Mails from Dropbox from 2019- that should somehow be a indicator that my old account is somewhere there.
Hey @Tassia, sorry to jump in here.
If you login with Google and check the email address in the Dropbox app's settings, is it the same as the one you used to set up your old account? Is it the one you previously received these emails from 2019 to?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hello,
I hope its not to late to answer.
Yes its the same Email. I have the old Emails from 2019 that were send to the same Email adress that the "new Account" uses.
There is no difference.
It's never too late, @Tassia!
What if you use a browser to login to the Gmail account? What happens then?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hello,
its the same thing.
Can you see in your database if there are any images etc. that are connected with my email? '
I also could ive you the mails fom the past to proove that the account existed.
Thank you
I'm afraid that for security reasons, we don't have access to this info, especially through the Community.
If you go to this page, do you see any of the files you're looking for?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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When i go on your link there is just the Dropbox folders when i normally log in. Means there is nothing from my old content.
Hi @Tassia, do you see any info in the events page or the deleted files page?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
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