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Re: Old Email Account with gmail overwritten with google login.

Old Email Account with gmail overwritten with google login.

Tassia
Explorer | Level 4
Go to solution

Hello together!

I need help and hope someone here can show me how to solve my problem...

Today I got a new smartphone and I installed the Dropbox App on it. When you want to log into your account you can choose to login with google etc. or to login via e-mail and password.

 

My account was created years ago with my Gmail Email and a password (not directly with the Gmail account, hope you know what I mean). Now, today I wanted to login into my dropbox account on my new phone, but i choosed to login with google and not log in via mail and password. Now a new account was crated with my googleaccount and I can´t reset my old password, because now I only can enter the new account.

 

Pls help me. Thank you very much!

34 Replies 34

Iamlost2023
Explorer | Level 3
The last time I logged into my “old”account was probably last week. I do not have any devices connected via a dropbox app if that is what you mean. I did have some files open in the browser on my phone but when I opened the browser screen I received the notification that the folder in which the file was saved did not exist and was redirected to the second account with an empty dropbox that I accidentily created this morning using Google.

Jay
Dropbox Staff

The Google Sign on would not overwrite your account, so it's possible that you have another Dropbox account under a similar email. 

 

Do you have any emails from Dropbox before you used the sign in, to confirm the exact address it was sent to?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Iamlost2023
Explorer | Level 3
It is indeed a different email address :see_no_evil_monkey::grinning_face_with_sweat:. Just signed into the old one. Thank you so so so much for your help!

Jay
Dropbox Staff

No worries, glad to have helped out!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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TomWatson
Explorer | Level 4

Greetings.

 

I've ran into the same issue. I've had a dropbox account for years, I even had additional space like around 8GB for a reason I can't remember. It was very early days, maybe something to do with inviting other users. 

 

Anyway, today I made the mistake of logging in with google, and my original account with all my data is now inaccessible, and I have a completely blank account with only 2GB of space.

 

Please how can I recover my data?

 

It seems that drop box has now linked my years old log in to a new fresh account via the google log in.

 

Help!

 

Best,

 

Tom

Nancy
Dropbox Staff

Hi @TomWatson! If you log out of Dropbox and sign in again without clicking on the “Sign in with Google” option, but with your old email address and password, can you see your existing Dropbox account, along with your allocated quota?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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TomWatson93
Explorer | Level 3

Hello, for some unexplained reason, I was not able to answer as TomWatson, and had to submit a new username.

 

I have indeed tried signing in again without using the "Sign in with Google" option, using my original account address, and it just brings me to an empty drop box account without the standard 2GB allocated quota.

 

Thanks for your reply!

Nancy
Dropbox Staff

Thanks for giving that a try, @TomWatson93! Besides Gmail, do you have any other email addresses that could have been used to access that Dropbox account? 

 

Also, when was the last time you accessed it? Is it possible it’s been more than a year?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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TomWatson93
Explorer | Level 3

The only address I used for accessing that particular account was gmail. I have indeed accessed files from that gmail account recently. Much less than a year ago, maybe 3 months max.

 

I wasn't aware that one could attribute multiple email addreses to only one dropbox account.

 

 

Nancy
Dropbox Staff

To one Dropbox account, not really (unless you add secondary emails to the same Dropbox account, but you can only have one primary email address that you use to sign in). 

 

I was just wondering if there’s a second Dropbox account that has the extra quota, and which is linked to a totally different email address. You can also double check this by opening all email addresses you may have and checking their inbox/spam folders. Do you see any older emails from Dropbox there?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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